Refund Policy

✅When Am I Eligible for a Refund?

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You may be eligible for a full or partial refund if:

• You received a wrong item in your order.

• The product arrived damaged or defective.

• Your package had missing items.

• Your order was cancelled before dispatch.

To qualify, you must:

• Notify us within 48 hours of delivery.

• Share clear photos/videos of the issue.

• Keep the product unused and in its original packaging.

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🚫 Refunds Are Not Applicable If:

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• You changed your mind after purchase.

• You ordered the wrong product.

• The product has been used or opened.

• You raise a complaint after 48 hours of delivery.

• You experience a skin reaction (results vary person to person).

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💳 Refund Process

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If your refund request is approved:

• The amount will be credited to your original payment method within 5–7 business days.

• If paid by COD, we may offer store credit or bank transfer.

Refunds will be processed only after:

• Verification of the issue.

• Approval by our support team.

• In some cases, return of the original product.

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🛑 Important

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We do not offer refunds for used, opened, or tampered products due to hygiene and safety reasons. Please review your order carefully before confirming.

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📩 Need Help?

To request a refund or raise a concern, contact us at:
Email: support@aqvaskin.com
WhatsApp: +91 9667796639
Include your order number, name, and photos of the issue (if applicable).