Hey Customers,
We’re confident you’ll love your Aqva Skin products! Each item is carefully crafted and quality-checked to ensure it reaches you in perfect condition. Since skincare is personal and hygienic, we kindly request you to make your selections thoughtfully, as we do not accept returns once a product is opened or used. Your satisfaction means the world to us — so if there’s any issue, we’re always here to help!
Return Policy
At Aqva Skin, your satisfaction is our top priority. We strive to deliver premium skincare products in perfect condition. However, if there is an issue with your order caused by our mistake, we’re here to make it right.
✅ When Do We Accept Returns?
We gladly accept returns or offer a replacement in the following situations:
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You received the wrong product.
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Your item was damaged during shipping.
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The product you received is expired or defective.
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There was a missing item in your package.
To qualify for a return or replacement, please ensure:
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The issue is reported within 48 hours of delivery.
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The product is unopened, unused, and in its original packaging.
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Clear photos or videos of the damaged/incorrect product are provided as proof.
🚫 When Returns Are Not Accepted
We do not accept returns or replacements in the following cases:
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If the product has been used or opened.
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If you ordered the wrong product by mistake.
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For skin reactions or dissatisfaction after use (as skincare results vary person to person).
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If the return is requested after 48 hours of delivery.
📦 How to Request a Return or Replacement
If your situation qualifies for a return or replacement:
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Contact us via email at support@aqvaskin.com or WhatsApp within 48 hours.
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Include your order number, full name, and issue details.
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Attach images/videos of the damaged or incorrect item.
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Our support team will review your request and respond within 24–48 hours.
💬 Important Note
We encourage you to read product descriptions carefully before ordering. Our products are hygiene-sensitive, so we follow a strict no-return policy unless there’s a fault from our end.
Thank you for understanding and supporting responsible shopping! 💙
